CRM Modifications and Customization
One of the true powers of CRM is the ability to make modifications or customize to the system simply and quickly. However “with great power comes great responsibility”… seriously, planning and caution need to be taken in to consideration when making any changes. Here are few simple tips when making modifications to CRM. When planning [...]
read moreMicrosoft Announces Dynamics CRM for Nonprofits & NGOs
Redmond, Washington. — April 7, 2010 — Microsoft Corp. today announced the availability of Microsoft Dynamics CRM for nonprofits and nongovernmental organizations (NGOs). The solution provides out-of-the-box constituent relationship management functionality as well as customizations for donation and pledge management, basic membership management, basic volunteer tracking, campaign management, dashboard reports, and support for online payment [...]
read moreScott’s thoughts on the Sales Process
Sales Process, Sales Process , Sale Process! When asked what one of the biggest factors in having a successful CRM implementation I always respond Sales Process. Sales is not some magical gift that you are born with , its hard work and a repeatable process that makes sales. I think that if you speak with [...]
read moreWhat is CRM?
Customer Relationship Management usually refers to software. If you're like me, you find it odd that software does not appear anywhere in acronynm. After all, relationship management refers to more than just software. I guess it's just one of those things–like how indie rock is genre despite the fact that indie could refer to any [...]
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