Dynamics CRM 2011

How do you manage your customer relationships? Do you keep track of their transaction history? How about their birthdays? Do you show your customers that you know them, and are open to their needs? How much research do you have on your customers? We have an invaluable solution that will help you serve your customers better. For sales and marketing professionals, CRM 2011 is also a way to grow qualified leads and manage touch points.

A CRM Solution to Get More Leads

• Track sales and marketing activities for better results and lower costs.
• Provide cross-sell and up-sell opportunities to sales and service people in real time.
• Target customers with offers that match their history and purchasing potential.
• Monitor sales activities to measure and improve sales effectiveness.

Superior Customer Service Managament

Customer service can mean the difference between surviving and thriving. Retaining satisfied customers and remaining profitable has never been more important. CRM and XRM tools, with strong links to financial management or enterprise resource planning (ERP) systems can deliver the customer satisfaction that builds business. We work with clients that are using many different versions of Dynamics CRM: CRM 4, CRM 2011, Dynamics CRM 4.0, or MS CRM 3.0.

• Track customer activity with all company touch points, sales, delivery, and service.
• Deliver access to customer ordering and payment information.
• Analyze customer relationships and identifying highest-value customers.
• Give service and contact center teams the ability to provide superior customer service.

We offer CRM software that can give everyone on your team the information and tools they need to convert a customer encounter into an opportunity for building a stronger, more satisfying, more profitable relationship. In addition, our solution can monitor and measure sales, marketing, and service activities that impact customers.

We Configure a Custom CRM or XRM Workflow

for CRM 2011, Dynamics CRM 4.0, or MS CRM 3.0

We can help you customize your CRM workflow in a way that best suits your business. CRM 2011 is so configurable that many now use the term XRM. The ‘X’ stands for any business requirement. We can congifure it for anything: property management, membership management, lead generation, internal employee date.