CRM_Multi

Market Smarter

Personalized Automation

salesleads

Sell Effectively

360 Degree view of Prospects

care

Care Everywhere

Next level Customer Service

Socialforeveryone

Social for Everyone

Social Listening and Social Care

Sell Effectively, Market Smarter, Care Everywhere with Dynamics CRM

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CRM

Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination.

Customer relationship management (CRM) can help reduce costs and increase profitability by organising and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields.

We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application.

Intro to CRM Webinar

Want to get to know more about Dynamics CRM? Register for our bi-weekly Intro to CRM webinar. We will review the basic features of CRM as well as use cases for different types of organizations.

Confirm your interest in attending a session below and you will be entered into the next available session.

Questions? Contact us at communication@esicanada.com.

Sales

Guided Sales Processes
Product Families
Sales Hierarchies
CRM for Tablets
Lead Enrichment

Marketing

Multi-channel Marketing
Email Editor
Campaign Management Console
Sales Collaboration
Marketing Resource Management
Internal Process Automation

Service

Case Management
Telephony  and Chat Integration Capabilities
Flexible Service Level Agreements
Multi-Channel Service
Social Service

Social

Social Insights
Competitive intelligence
Track Brand and Product Sentiment
Real Time Alerts
Target account tracking
Campaign monitoring